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Fair wear and tear: a practical guide for letting agents

There's no fixed list of what counts as fair wear and tear. Here's how adjudicators approach it, how to apportion costs fairly, and why the inventory is the evidence that settles it.

What “fair wear and tear” means

Fair wear and tear is the deterioration that happens through reasonable, everyday use of a property and the natural effect of time. Tenants aren’t liable for it. They are liable for damage, and for returning the property in a worse state of cleanliness than they received it.

There’s no statutory list that settles every case. Deposit scheme adjudicators look at the evidence and ask whether the change in condition is beyond what you’d reasonably expect, given:

  • The length of the tenancy. Two years of family life wears a property more than six months.
  • The age and quality of the item at the start. A ten-year-old carpet was always going to look tired.
  • The number and type of occupants. More people, children or pets mean more expected wear.
  • What the inventory recorded at check-in. Without a clear starting point, it’s hard to show anything changed.

Wear and tear vs damage: typical examples

Usually fair wear and tearUsually damage or tenant responsibility
Light scuffs and fading on paintworkLarge stains, holes or unauthorised redecoration
Carpet flattened along walkwaysBurns, rips or heavy staining to carpets
Minor marks from normal furniture useBroken furniture or missing items
Loosened door handles or worn hingesDamage from misuse, such as forced doors
Gradual sun-fading of curtainsSoiling, odours or pet damage not agreed in the tenancy

These are general patterns, not rules — the evidence in each case decides it.

Apportionment: no betterment

Even where a tenant is responsible for damage, a landlord shouldn’t end up better off than at the start of the tenancy. Adjudicators commonly apportion the cost based on the item’s expected lifespan and how much of it had already been used.

An illustrative example: a carpet with an expected life of ten years was five years old at check-in and is damaged beyond repair at the end of a one-year tenancy. Replacing it with a new carpet would leave the landlord with an item that’s “better” than the six-year-old one they’d otherwise have — so a fair claim reflects the remaining useful life, not the full replacement cost.

Why the inventory decides it

Almost every fair wear and tear question comes back to the same thing: what was the condition at the start, and what is it now? That’s why the check-in inventory matters so much.

  • Record condition and cleanliness separately, using clearly defined ratings.
  • Be specific — size, location and nature of any existing marks or damage.
  • Link every observation to dated photos taken during the inspection.
  • Use the same structure at check-out, so the two reports compare line by line.

For more on what a thorough inventory should contain, see our property inventory checklist.

Thorough inventories, without the typing

Vuabl Reports drafts the inventory from your photos — condition and cleanliness for every item, meter readings and alarm records, each line linked to the photos behind it — so the evidence is there when it’s needed, without hours of write-up.

This guide is general information, not legal advice. For specific disputes, refer to your deposit scheme’s guidance.

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